In one of my recent articles, I wrote about taking your detailing business to the next level and received some pretty positive feedback. Let's take it a step further, because I can clearly see how important it is for mobile detailers to find customers more easily and with a systematic process. In addition, when you are on the road and working your jobs, it is critical to your business that orders are taken in the background so you can focus on the tasks at hand.
Especially when your phone calls go straight to voicemail and customers can't reach you, their experience with your business is not what they expect.
Is there a solution? I have seen a few attempts that point in the right direction, but nothing really convincing.
So let's take a step-by-step look at what you need to do.
Of course, you already have all the bells and whistles in place, i.e. cell phone, website and a Personal Computer.
But honestly, how hard is it for you to manage all this from the road, while you are driving or sitting in your car talking to your customers?
How about an automatic online salesman to fill your order books?
What does that mean again? Well, it's the clever system we build around a website that is exactly tailored to your needs in Mobile Detailing and will make your life a lot easier.
I am sure that sometimes it feels like you should have extra hands and a second brain to keep up with everything that needs to be done at the same time.
Without the luxury of delegating to a team, it is hard to escape this situation, which is a bit of a trap because of your own success.
First and foremost, take care of the clients you have already worked for. Did you know that it costs about 5 to 10 times more to sell to a new customer than it does to sell to the ones you already worked for? So go for it.
What does the system do for you to make sure this happens?
The bottom line is: stay in touch in a smart way.
Send birthday wishes.
Make special holiday offers.
Find out about important anniversaries and offer support.
Send interesting information on how to keep the car in shape between detailing events.
Sell all the care products they need from your web shop.
Offer a subscription deal for recurring detailing.
Send reminders of upcoming events.
Sounds like a lot, and it is. The good news is that all you have to do is collect the data and document it in the system. So don't try to cut down the list, but install the right system to do the job (i.e. CarShine.Biz).
It will automatically send messages, texts and emails to your customers so they always have your name in front of them when it comes to detailing - for themselves or when friends ask for referrals.
There are a variety of ways to ensure that potential customers can find your website, especially a high-ranking review page on Google Maps and company pages with followers on social media, especially Facebook, Instagram and LinkedIn.
Google Map ranking depends on reviews. The more, the better. The CarShine.Biz system includes a review engine to make sure you systematically get high reviews from all your customers. It's systematically asking for feedback and making sure your customers respond.
Showing your work on social media is key to your success, and especially pictures or even videos speak a very clear language. The CarShine.Biz Social Media Wizard makes sure that your information is distributed to all your profiles at the same time.
First of all, your business needs a strong home on the Internet. It's like an office building: Keep it tidy, make sure the signage is clear about the business behind it, and make it easy for visitors to find what they are looking for.
CarShine.Biz offers a very simple but perfectly tailored website for mobile detailing. On it, customers get everything they are looking for in a flash (by simply scrolling down the page).
Who you are.
What you offer.
An easy way to contact you.
Why you are the right choice.
A module to book your services.
Your prices for standard products.
An online shop for detailed products.
A module to pay for your services at the time of booking.
Bottom line: The CarShine.Biz site makes it a one-stop experience for your customers to have their cars taken care of.
And look at the list: it is all handled by your new website, your new automatic online salesman, from quoting to collecting payments.
It sounds impossible, but it is super easy: be available to your customers every day, around the clock. Not in person, of course, but in the form of your Online Salesman.
He uses a variety of techniques to stay in touch:
A chatbot on your website that communicates in an intelligent and almost human way using the latest artificial intelligence technology.
Emails and text messages to remind you and alert you to any questions your customers may have.
Your new sales buddy, the CarShine.Biz Salesman, is such a great help that your life will change fundamentally: from overwhelmed to relaxed and truly present to your customers.
You will definitely notice and appreciate the difference - personally and in terms of new business.
Ok, here it goes and how it works. Click on THIS LINK and get more information on my website. If you like the quality and style of this site, use this Click for Appointment LINK and book a call with me.
In no more than 15 minutes, I'll show you exactly what you're getting. And how it fits perfectly into your detailing business.
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#Retain Clients.
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#Unburden Yourself
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